At Engsolz Journey Treks Private Limited, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, please review our Refund and Returns Policy below:
1. Returns Eligibility
1.1 Items are eligible for return if:
- The product is defective, damaged, or incorrect upon delivery.
- The product remains unused, in its original condition, and in its original packaging.
1.2 Returns must be initiated within 14 days of receiving the product.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Products marked as “Final Sale.”
- Digital products or services.
- Customized or personalized items.
3. Return Process
3.1 To initiate a return, contact us at info@engsolz.in with your order details, reason for return, and supporting images if applicable.
3.2 Once approved, you will receive instructions for returning the item.
3.3 Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged items).
4. Refunds
4.1 Refunds will be processed after we receive and inspect the returned item.
4.2 Approved refunds will be issued to your original payment method within 7 Days.
4.3 Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued.
6. Cancellations
6.1 Orders can be canceled before they are shipped. Contact info@engsolz.in immediately for assistance.
6.2 Once shipped, orders cannot be canceled and must follow the return process.
7. Contact Us
For questions or concerns about our Refund and Returns Policy, reach out to us at:
Email: info@engsolz.in