• +91-8750524989

  • 3rd Floor, unit No. 301,varhman Premium Mall, saraswati Vihar, new Delhi-110034

Shipping-Policy

Ensolz Journey Treks Private Limited
Contact Info: +91-8750524989 | Email: info@ensolz.in
Address: 3rd Floor, Unit No. 301, Vardhman Premium Mall, Saraswati Vihar, New Delhi-110034

At Ensolz Journey Treks Private Limited, we aim to deliver an exceptional experience right from your booking to the beginning of your trek. Our shipping policy outlines the terms under which we provide physical and digital resources associated with your trekking package.

1. Dispatch Timelines

  • Any physical items (e.g., brochures, gear, or merchandise) will be shipped within 5-7 business days after order confirmation.
  • Digital materials, such as itineraries or vouchers, will be emailed to your registered email address within 24-48 hours of confirmation.

2. Delivery Locations

  • We deliver physical items within India. International shipping is not available at this time.
  • Digital materials can be accessed globally via email.

3. Shipping Costs

  • Shipping charges, if applicable, will be calculated at checkout and displayed before finalizing your order.
  • Any promotions or offers on free shipping will be subject to specific terms and conditions.

4. Tracking Your Order

  • Once dispatched, a tracking number for physical items will be shared via email or SMS for your convenience.

5. Delivery Issues

  • If you experience delays or non-delivery of physical items, please contact us at info@ensolz.in or +91-8750524989 within 7 days of the estimated delivery date.
  • For issues related to digital materials, please ensure you check your spam or junk folder before reaching out.

6. Damaged or Missing Items

  • In case of damaged, defective, or missing items, kindly notify us within 48 hours of receipt. Please include photographs of any damages for resolution purposes.

7. Responsibility

  • Once the items are shipped, the courier company becomes responsible for timely delivery. We will assist you in resolving any disputes or delays with the courier service.

8. Cancellation of Orders

  • Orders can be canceled before they are dispatched. Cancellation requests must be sent to info@ensolz.in along with your order details.

For any questions or further information, feel free to reach out to us.

We appreciate your trust in Ensolz Journey Treks Private Limited and look forward to making your trekking experience memorable!

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